This kind of carefully crafted rhetoric started, after forty years of independence, the project of culturally distinguishing the United States from its enervated former colonizers.
This is the new architectural aspiration of the digital age: listen to customers, serve them well and let them rebuild your reputation.
Excellent piece on parallels between the architectural history of American banking and their relationship to (and alienation from) their reason for being, their customers. Where did American banks go wrong?
…you start to become an observer, you start to distance yourself. You’re constantly on the alert. That faculty gets trained in you over the years, observing people, how they react to one another. Which, in a way, makes you weirdly distant.
Technology, which allows us to augment and extend our native capabilities, tends to evolve haphazardly, and the future that is imagined for it—good or bad—is almost always historical, which is to say, naive.
Most people would probably rank a vaccine for Ebola as more worthy of funding than an anthropological study of disease perception. But a big part of why Ebola is such a problem now is that health workers failed to appreciate the psychology of epidemics and how fear spreads disease. They went in too hard, too fast, and caused panic, leading infected people to hide from quarantine officers or to flee to other regions, thus spreading the disease further and faster.
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“It’s not rocket science. It’s social science – the science of understanding people’s needs and their unique relationship with art, literature, history, music, work, philosophy, community, technology and psychology. The act of design is structuring and creating that balance.”
– Clement Mok
– Clement Mok